Managed Services

End-to-End IT Management for a Connected Enterprise

Enabling operations through precision, consistency, and intelligence

Enterprises today operate across complex infrastructures that demand constant reliability. KISL’s Managed Services provide a structured model for maintaining applications, databases, middleware, and infrastructure within defined performance and governance frameworks. Our Integrated Operating Model (IOM) covers global support around the clock, ensuring stability and security while introducing process innovation through automation and analytics. With each client, we focus on accountability, scalability, and transparent service excellence.

What we provide in Managed Services

Application, Database, Middleware & Infrastructure Management Integrated Operating Model (IOM) L1–L3 Support and NOC Operations Automation, RPA & Process Transformation ITSM, COE & Delivery Excellence

Application, Database, Middleware & Infrastructure Management

Unified management across critical enterprise systems.

KISL delivers proactive monitoring, maintenance, and optimization across application layers, databases, middleware, and core infrastructure.

Application lifecycle management
Database performance and SLA-driven support
Middleware configuration and maintenance
Infrastructure monitoring and optimization

Integrated Operating Model (IOM)

Three-shift global coverage designed for enterprise continuity.

Our IOM ensures uninterrupted service through a dedicated, multi-location model with clear ownership, escalation, and governance procedures.

24×7 global coverage
Shared service framework
Proactive escalation protocols
Regional expertise and command centers

L1–L3 Support and NOC Operations

Structured support for every level of service dependency.

We maintain incident response, root cause resolution, and performance tracking within defined SLAs through centralized network operations centers.

Service desk operations
Incident, problem, and change management
Root cause analysis and reporting
Continuous improvement cycles

Automation, RPA & Process Transformation

Improving efficiency through automation and robotic process design.

KISL integrates automation frameworks into managed operations to reduce manual workload and accelerate service delivery.

RPA-based workflows
Predictive alerts and reporting
Process optimization initiatives
Tool integration and orchestration

ITSM, COE & Delivery Excellence

Governed delivery with measurable results.

Our service model includes ITSM alignment, Center of Excellence frameworks, and continuous quality monitoring to maintain consistency across engagements.

ITSM standards and compliance
Center of Excellence management
Delivery audits and performance governance
SLA monitoring and reporting dashboards

Proven Global Coverage

Measurable Governance and SLA Adherence

Automation and Efficiency

Multi-Platform Expertise

Focus on Partnership

Why Choose KISL for Managed Services

KISL combines process expertise with a people-first approach to deliver reliable managed operations. With 24×7 coverage, advanced automation, and industry-recognized frameworks, we ensure every service delivered meets the highest standards of efficiency, transparency, and control.