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Our IT Outsourcing services help you match your workforce to workload ratio, by providing Just-in-Time IT Consultants for short term & long term. We offer IT Outsourcing – offshore, IT Outsourcing – on-premise & IT service desk support 24 x 7, providing a single window interface for L1 & L2 support.
Outsourcing
Our IT outsourcing – offshore model provides you access to a larger pool of global talent to boost productivity, streamline delivery processes to improve operational efficiency, achieve significant cost savings and generate higher profits. We support for technologies such as SAP, Oracle, MS Dynamics, .NET, Java and Open Source platforms. In this model, you get benefits like:
- Dedicated/part-time offshore support teams – multi-technology resource pool
- Up to 40% cost benefits as compared to onsite
- Quick ramp-up and ramp-down of resources
- Complete responsibility of hiring, quality and deliverables is ours
- Streamlined metrics-driven delivery and reporting mechanism
Our IT outsourcing – on-premise model provides you with right-sized, competitively priced resources to support your IT requirements. We cover various technologies such as SAP, Oracle, MS Dynamics, Oracle EBS/Fusion, .NET, Java, SQL, BI and Open Source platforms. The key benefits of this model are:
- Onboard fully screened and highly qualified candidates (Saudi nationals/expats with transferable Iqama)
- Full coverage of KSA time-zone with effective communication across teams
- IT applications and infrastructure support with protected data privacy and security
- Streamlined metrics-driven delivery and reporting mechanism
- Support hybrid model with on-premise and remote support capability
Our IT service desk support service is designed to provide you with a single place to go for all your day-to-day IT issues. We provide you 24 x 7 L1 and L2 support across IT applications and infrastructure areas. Our clients immensely value our IT service desk support service for achieving cost savings and scalability. The other benefits we offer include:
- Quick response and resolution times for problems and issues
- Dedicated support teams – multi-technology resource pool
- Improved operational efficiencies backed by 24 x 7 technical support team
- Free up time for your in-house employees to focus on more profitable tasks
- Provide better customer service to your (internal and external) customers; improve retention and satisfactory index.