KISL Technology specializes in customizing and implementing efficient service desk support solutions for businesses of varied sectors. We study your business processes thoroughly, recognize the issues your customers face and then customize the solution accordingly. We strengthen your existing service desk setup by implementing world class service desk solutions. In case you want to set up a support structure with L1, L2 teams, we have offshore IT service desk support services that provide you a single place to go for all your day-to-day IT issues.

Our robust service desk management solutions simplifies tracking, prioritizing and solving customer support tickets. They bring all your customer support interactions to one place, making the communications seamless, personal, and effective. Thus, they provide you with more productive employees and satisfied customers. Quick response and resolutions to their issues is all your customers want from your service desk team. Our solutions keep your customers happy by aiding you in providing them with personalized support when they need it.

These solutions are game changers for the businesses which has numerous IT systems with L1/L2/L3 support structure setup. The cloud-based customizable services desk solutions are packed with features that make the tasks easy for your service desk team. They automates tracking of tickets for incidents, problems, change requests, service requests etc. We enable you to deliver support to your customers through multiple channels and also measure your efforts.