Emerging Trends in IT Outsourcing

Emerging Trends in IT Outsourcing

Over the past few years, outsourcing has witnessed a massive boom with service providers providing services more competitively. The cost-effectiveness and ability to provide customized services/solutions to clients have been paving the success chart for outsourcing companies. Outsourcing and offshoring, especially IT outsourcing have revolutionized the way business is done in almost every sector. This year, IT outsourcing has been trending upwards and will continue to grow in the years to come. The businesses relating to technology, innovation, social responsibility and data security, in particular, will see enormous growth in outsourcing IT services.

Motivations for Outsourcing IT Services

Cost cutting
Enable focus on core business functions
Increase capabilities
Enhance product/service quality

Fulfill unique business needs
Access to international talent
Manage business environments
Drive process and operational transformations

Here are some of the emerging IT outsourcing trends:

Multiple capabilities, one outsourcing firm

Outsourcing IT services from multiple vendors for different business needs has no longer a trend now. Businesses are now preferring to partner with a single outsourcing company that offers most, if not all, of their required services. This model of outsourcing helps them centralize all the processes within one vendor to ensure that all operations are handled effectively.

Support for cloud technology

As technology is continuing to drive the direction of how organizations operate and could platforms are providing enormous scope for improving processes and elevate service models, businesses are looking to outsource support for cloud technology. This helps outsourcing companies specialized in handling cloud technologies come to the front and provide support to businesses for cloud platforms like Microsoft Azure and Google Cloud.

Support for improving user experience

In a bid to provide their customers better user experience, businesses are now adopting Progressive Web Apps (PWAs), web applications that give the users a mobile app-like UX and feel in a web browser. To supplement such needs, organisations are looking for outsourcing PWAs from app developing firms, boosting the demand for web developers.

Increasing focus on cybersecurity and compliance

As cybercriminals have increased the risks to data security than ever before, organizations, especially IT firms are implementing multi-tier security system leveraging outsourced cybersecurity services to reduce risks and guard sensitive business data and meet compliance standards.

Automation through Artificial Intelligence

Automation is one of the major IT outsourcing trends that is witnessing a massive growth in every industry and is all set to trigger huge changes in the nearest future. Businesses are gearing up to invest in artificial intelligence (AI) and robotic process automation (RPA) to obtain better processing of business and faster growth. The IT outsourcing industry will face a growing demand for resources like big data analysts, data scientists and AI experts due to increased implementation of AI and RPA.